Embrace the Standard of Excellence. New Name, New Management!

January 26, 2024

2024 at Burlington Creek: The Impact of ‘Words of the Year’ and the Pursuit of Intentionality

Category: Senior Living

Author: Nicole Waugh, Executive Director

At the beginning of each year, Michael Buckley, Arrow’s personal and professional development coach and “The Chief Feelings Officer,” asks each team member to pick a “Word of the Year.”

To help individuals come up with a word, he offers questions like:

What does your life need more of right now?

And my life will be improved if I have more of what?

Michael reminds us that sometimes, we need more focus. Then, other times, it’s more compassion, and at times, we need more fun! In past years, team members have chosen words such as clarity, confidence, intentional, commitment, consideration, and receptiveness.

This year, team members are actively selecting a Word of the Year for themselves and collaborating to create a word for their community. Picking a personal word and community word is a commitment to doing work on themselves and the “we” and “us” work they want to accomplish as a community.

The Burlington Creek Senior Living word of the year is intentional.

This word is significant because, during our management transition to Arrow, we are actively channeling our intentions toward embracing the new culture. We deliberately avoid reverting to old habits and instead concentrate on learning from the opportunities presented to us.

By setting an intention for the year, we’re shaping our community for success. Getting caught up in the day-to-day routine is effortless. However, maintaining focus helps us stay on course toward our initial goal and perspective. By the end of the year, we want to have moved forward to proactive, not reactive. To incorporate the word, we will post questions on Paylocity for staff engagement and discussion. These discussions will take place in various settings, such as town hall meetings, resident counsel, stand-ups, and director meetings.

The most significant goals of the year for our community are to fully embrace the Arrow way and maintain consistency with the residents during the transition. As a team, our mission this year is to be teachable and moldable.

The chosen Word of the Year should inspire the team. If it doesn’t, it means they selected the wrong word. Hold yourself and others accountable throughout the year. Engage with team members about their Word of the Year and keep it as a frequent topic of discussion in your community. Monitor your achievements using your 2024 Word of the Year, and we eagerly anticipate celebrating them with you!

Burlington Creek Senior Living in Kansas City, MO offers independent living plus, assisted living, and memory care with a variety of services and a range of floor plan options. Amenities include restaurant dining, 24-hour bistro, concierge service, housekeeping, events and entertainment, personal care, transportation services, and more. We are centrally located near Saint Luke’s Northland Hospital and  MCI Airport. In addition, our community expands beyond our campus through the gateway to the vibrant cultural scene of Kansas City, with attractions, including Deuce at National Gold Club, the Historical Downtown Parkville Mo, Worlds of Fun, and Park University.

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